You can contact our Customer Care at [email protected] or you can use the chat. The chat is available from Monday to Friday until 5.30 PM. In a very short time, we will be able to provide you all the information requested.

No, you can purchase by going to the checkout as a Guest. However, we suggest you registering as a Customer, so that you can enjoy the following advantages: tracking your order, opening a return request, joining the loyalty program and using gift cards.

After selecting the item, click on “Add to Cart”.

You can access to the list of selected products by clicking on the cart icon at the top right of the screen. If you have purchased two or more identical items, you will find them unified in the same row. On this page, you can change the order by deleting or adding items at any time. Each product in the cart can be modified going back to the product page. You will be asked to log in or continue as a guest and enter the shipping address, when proceeding with your purchase. Before making the payment, you can digit a discount code if you have one. Finally, your order will be summarized and you can proceed with the payment by using the method you prefer. You will be sent a confirmation e-mail relating the purchase success.

Please check the real availability. You can also contact our Customer care at [email protected].

Please check if you have filled all the mandatory fields and be sure you have consented to the data processing. You can also contact our Customer care at [email protected].

You can delete an order by contacting our customer care at [email protected].

You can change the products in your cart before having made the payment. From then on, it will not be possible to make any changes to your order.

Unfortunately, it is not possible to change an order after it has been completed. We therefore recommend that you arrange a different shipping location with the courier if the first delivery has not been successful.

You can pay by Credit Card, Klarna, PayPal and, exclusively for Italy, with Cash on Delivery (in this case, there is a 4 euro supplement to be paid in cash on delivery).

Credit cards:
We accept major credit cards, including Visa and MasterCard. For payments with American Express card, you must use PayPal. The transaction is secured and hosted by Stripe servers: we do not intecept or store customer credit card data.

PayPal:
You can pay through PayPal using your PayPal account.
The transaction is secure and hosted by PayPal’s servers: we do not intercept or store customer data.

Klarna:

Want to try before you buy? Now you can! We’ve partnered with Klarna to give you 15 or 30 days to pay for your order. There’s no interest or fees when you pay on time.

Cash on delivery:
It is possible to pay cash on delivery, with an additional cost on the total order. Payment is collected by the Courier upon delivery. Only cash payments are accepted.

Please contact our Customer Care at [email protected].

Security is guaranteed on our online store. In the purchase process, each page used to manage the credit card transaction is protected by the latest version of the SSL (Secure Socket Layer) protocol. This means that all financial information – credit card number, expiration date, etc. – are previously encrypted through a particularly solid and powerful algorithm and, only later, are forwarded on the network. When entering data relating to your credit card, financial information is sent directly to the bank’s protected website. Neither we nor anyone else will ever have access to your credit card information. Maximum security is always ensured.

You can pay with discount and coupon codes that are provided by Egan Shop for promos or special events. Please, always check its terms and conditions for its validity. If everything is regular, you have to enter the code in the special checkout form.

Yes, for sure

Yes. For sure. You just have to send an email at [email protected] with your request.

If you live in a Extra CE country, purchase prices do not include VAT (VAT not included).

If the payment has been denied, we cannot restore the order but you will have to make another one. We always suggest you checking your card details and make sure you have correctly entered the security code written on your card. If the problem persists, we suggest you consulting your bank.

Immediately, if the card is authorized. Otherwise, we will notify you that your bank has not authorized the payment.

You can enter it into the check out page. You will find a special space where you can digit the code, then you have to click on “Apply” and the amount to be paid will automatically be discounted. Before using the code, please check its validity.

You will always be updated on promotions and news in general by subscribing to our newsletter. You can also enjoy private promotions dedicated to our customers. Don’t forget to check out our website too.

Orders placed on Egan Online Store are shipped to the Italian territory via BRT or equivalent and in other countries via DHL or equivalent. At the time of shipment, the tracking number is communicated so that you can always be updated on the package tracking.
The goods will arrive directly at the shipping address indicated during the order, without having to pay anything else, unless you have selected cash on delivery as payment method.

ATTENTION: we do not ship to PO boxes.

Shipping costs are calculated and displayed in the cart before checkout.

Orders are processed in 1-3 working days after checking the actual availability of the product and checking the payment. In case of errors, the amount charged can be refunded. Shipments are delivered in 1-2 working days, delivery time depends on the delivery area, on the moment the order has been placed or on the moment the payment has been received.

You can track the progress of your package delivery, check the correctness of the shipping address entered and lastly, you can verify if you have been contacted by the courier.

Otherwise, you can contact our customer service at [email protected]. In a short period of time, we will be able to provide you with all the information requested.

Please click on the link contained in the confirmation e-mail relating to your order shipment: you will find all the info about your package and you can follow all the updates.

Unfortunately, it is not possible to change an order after it has been completed.
If the first delivery has not been successful, we suggest that you arrange a different shipping location with the courier.

Yes, for sure! At the first missed delivery, the courier will leave a notice which you can use to set the date for a second delivery.

For sure! You need to indicate a different shipping location when you are at checkout and make sure there is always someone available when the package is delivered.

No, we do not deliver on holidays and weekends. In these cases, it is likely that the delivery will be delayed for a few days. In any case, we advise you to monitor the package using the link you find in the shipping confirmation e-mail.

We’re sorry, we don’t offer this type of service.

We guarantee all our clients the best experience during the purchase process on our website.
If the product you have received doesn’t satisfy your requests, you can send it back to us.
You can request a return if these conditions are true (D.L. 206/2005 – Italian Law):
• The return must be done within 15 days from the delivery date of the placed order
• The item must be intact and not used;
• The original tag must not have been removed.
If these requests are fulfilled, we will refund the product price.
To proceed with the return process, you must create a return request from your personal account: afterwards, we will contact you as soon as possible to give you all the instructions on what to do. The shipping costs for the return are at your charge. (The shipping costs of your return or size exchange are at your charge, and you will be charged when we will process the refund.) If you are returning products from a country located outside the CE area, further Custom Duties will also be at your charge.

IMPORTANT: online purchased products can only be returned following the abovementioned process. We will not accept products returned to an offline store or requests that do not respect the abovementioned process.

Please contact our customer service at [email protected]. You need to start the return process, specifying the reason, and we will refund you as soon as the product returns to the warehouse.
If you wish to purchase the desired product again and it is still available, you just need to proceed as usual on the website.

Please contact our customer service at [email protected]

You will find all the instructions inside the package.
You need to enter your personal account (in the icon at the top right) and, by clicking on “My orders”, you can select the order to return. We will ask you to choose which product to return and if you are sure of your choice. Following your return request, we will send an e-mail confirming the start of the process. As soon as the package is returned to us, we will verify the conditions and we will refund the amount according to the payment method used. Remember that the online return does not include the exchange of the goods, but only the refund of the amount spent, on the same payment method used. We remind you to always insert the return document or the purchase invoice within the package to be returned. (the return shipping costs are at your charge and will be debited when the refund will take place) If you make a return from a country different from Italy, the shipping costs and any other duties are always at your charge. (You can ship with any courier or postal service, as long as it is traceable).

You can contact our customer service at [email protected].

If you have a tracking number on the return shipment label, you can track your package directly from the courier’s website.

If you have a tracking number on the return shipment label, you can track your package directly from the courier’s website.

The refund will be made to the credit card used for the order. If you have paid by using cash on delivery method, you will be refunded by bank transfer (you can enter your Iban code and the bank account holder name during the return request procedure).

You will be refunded when the package will be back in our warehouse and after checking the product condition.

The shipping costs are re-credited only in the case of defective or incorrect products delivery

Please contact our customer service at [email protected], specifying the return or order number.

Please contact our customer service at [email protected], specifying the return or order number. Furthermore, we ask you to provide us with your Iban and the bank account holder name.

You will be contacted when the product is available again, by leaving your e-mail address in the special form that you find in each product page. Or please, contact our customer service at [email protected]. In a short time period, we will be able to provide you with all the information you need.

Inside the product page, you will find a detailed description about the composition of each product.

You just need to access the product page and click on each item. You will find a detailed description about each product composition.

You can search for the product you want by browsing the categories or using the internal search on the homepage. You can also refine your search using filters, the products will be shown with price details and available colors.

Please contact our customer service at [email protected]

You need to access your personal page, on the icon at the top right and clicking on “My data”. Here, you will find the data provided at the moment of registration, you can change them whenever you want.

You need to access your personal page on the icon at the top right, and then click on “Forgot Password”. A wizard will help you create a new password. You will receive a confirmation email notifying you about the successful change of your password.

You need to click on the cart icon at the top right and then you access the list of selected products. You will find the “remove item” button to the right of each product, it will allow you to delete the article from your cart.

You will find a link that allows you to cancel your account directly, it can be found at the bottom of each newsletter page.

Please, write an e-mail to [email protected].