Returns and refunds

Right of withdrawal

The Purchaser has the right to withdraw from the contract, without penalty and without specifying the reason, within 14 (fourteen) days from receipt of the order.

In any case, in the event of late deliveries, the Purchaser is guaranteed a period of 14 days from receipt of the product to exercise the right of withdrawal. If the Purchaser decides to exercise the right of withdrawal, they must notify the seller by email at shop@egan.it. Returns of custom-made or personalised items are not accepted. The only costs payable by the Purchaser for exercising the right of withdrawal under this article are the direct costs of returning the goods to the Supplier. Goods not returned correctly to customs will be refused and not refunded. The Supplier will refund the amount due to the Purchaser (equal to the amount paid for the purchase of the product) following withdrawal within 14 days of receipt of the goods, provided that the goods have been returned in their original condition and unused. The Purchaser must send the returned goods to the following address: Forma Italia Srl – Via Alessandro Volta, 9 – 62010 Pollenza (MC) – Italy